Return Policy

If you receive your items and find they aren't quite right, there is no need to worry. We offer a 30-day hassle-free return service; provided the items meet the relevant criteria, you may submit a return request. Our goal is to make this entire process as clear and seamless as possible, ensuring you have a worry-free shopping experience.

To ensure that returned items can be resold, they must meet the following basic conditions:

• Items must remain in brand-new condition—unworn, unused, and unwashed;
• Items must be free of obvious stains, signs of wear, or artificial damage;
• All original tags, accessories, and packaging must be fully intact;
• Return requests must be submitted within 30 days of receiving the items.

When returning items, please use the original packaging whenever possible and include the order packing slip or order confirmation details to help us process your return more quickly.

We may be unable to accept return requests for items that do not meet the above conditions. If you opt for an exchange, we typically allow only one exchange per order. Whether a specific item can be exchanged depends on the available inventory at the time the request is submitted.

To request a return or exchange, please contact our Customer Service team via email to submit your request.
When submitting your request, please provide the following information:

• Your Order Number;
• The email address or phone number used when placing the order;
• Details regarding the specific items you wish to return or exchange, along with the reason for the request.

Once your request is submitted, we will review your eligibility for a return and provide you with instructions on the next steps.
If a specific item cannot be selected for return within our system, it typically indicates that the item currently does not meet the return criteria. If you have any questions or concerns, you may still contact Customer Service for assistance.

Once you have received confirmation of your return request, you may ship the items back to our designated return address.
To prevent the package from being lost or damaged during transit, we recommend that you:

• Use a shipping method that includes tracking;
• Package the items securely to prevent damage during transit;
• Retain your return shipping receipts or tracking information for future reference.

Please note that for returns unrelated to product quality issues, the return shipping costs must be borne by you.

The responsibility for the package during transit—from the time it is shipped back until it arrives at our return processing center—rests with the sender. Therefore, we recommend that you choose a reliable shipping service and retain all relevant shipping documentation. We may be unable to accept or process returns for items that were shipped in error or that do not comply with our return policy.

We typically do not provide prepaid return labels.
Any customs duties, taxes, or other related fees incurred during the return process are your sole responsibility.
Exchanges are subject to stock availability and may be subject to adjustments or restrictions.